MSN Messenger Username Change Problems

April 7th, 2006 2006-04-07T11:34:44-0700

A few weeks ago as I changed my Gmail/Google Talk address over to my preferred ‘talk@ben-ward.co.uk’ Jabber account (which is hosted on Dreamhost). Someone told me at the time that I could change my MSN Messenger address too and that it would magically transfer across all my contacts…

Well, I updated my Passport and that too should now identify me as ‘talk@ben-ward.co.uk’ (it was formerly ‘msn@ben-ward.co.uk’). It did claim that all my contacts would be transferred over to the new address but seeing as every single MSN messenger contact went offline after I made the change, I’m a little unconvinced.

I will attempt to fix it at this end, but if you’re wanting to get hold of me you may just want to save waiting and add talk@ben-ward.co.uk to your contact list.

Update: Having completely rebuilt my contact list it seems to be working again. I heartily recommend against renaming your MSN Passport.

Update: Since writing this post I get a lot of people adding me to their MSN list asking for help with changing their username, password, email address the works. I’m not really an expert on such matters and as of March 17th 2007 I discovered that Microsoft have changed their Account Settings page such that it only displays fully in Internet Explorer 6 on Windows. I run a Mac and so have no instant access to IE6. I’m afraid this means I’m no-longer able to provide any advice on working with Live Accounts, Passports, MSNs or whatever Microsoft rebrand them to next week. Thanks.

Update: If you’ve arrived here from XBox.com or a search engine looking for help changing your MSN username or password, you need to know that this isn’t a support forum, nor was this entry really written as a ‘how to’ piece. Since I get so many comments asking for help though, you should check the following links:

Log in to account.live.com and you’ll be presented with an Account Summary dashboard. From there, you can click ‘change’ next to your account username (email address) or click ‘change’ next to the asterisks representing your password.

Note that you cannot change your Live ID username (email address) if you use a Hotmail account. If you want a different sign-in name and use Hotmail to log in now, you need to register a new account.

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35 Responses to “MSN Messenger Username Change Problems”

  1. Comment by Adam

    April 8th, 2006 at 11:02 am 2006-04-08PDT11:02:25-0700

    According to michelle, who still uses the MSN client, your profice changes seamlessly. She just asked “why has Ben changed his email address?”

    So it looks like its something that only works on the default client.

  2. Comment by http://www.ibboard.co.uk IBBoard

    April 8th, 2006 at 3:27 pm 2006-04-08PDT15:27:36-0700

    Gaim wasn’t so happy when I just started it up. I’ve got your new talk@ben-ward.co.uk address in my contacts list, but it also errored and told me that msn@ben-ward.co.uk wasn’t a valid MSN passport.

    Just goes to show – don’t trust Microsoft, especially when it comes to successfully migrating data!

  3. Comment by http://spaces.msn.com/beardmasterflex Alexander

    April 9th, 2006 at 12:19 pm 2006-04-09PDT12:19:21-0700

    Benny bear, long time no speak my fuzzy friend!

    It should work fine, i changed mine to my gmail account and as you say, everyone did go offline. It took a day or so for it to fix itself as people slowly came back online. I think it requires people to accept the re-request to add the new address before they will be visible online.

  4. Comment by http://charlvn.za.net Charl van Niekerk

    April 10th, 2006 at 3:00 pm 2006-04-10PDT15:00:05-0700

    Interesting. I migrated my mom a while ago and never had any problems. She was on my contact list and I never got bugged for anything. Seems to have gone seamless.

    We were both using the “official” MSN Messenger client from Microsoft on Windows at that time. This was somewhere towards the end of last year.

  5. Comment by http://ben-ward.co.uk Ben

    April 10th, 2006 at 3:54 pm 2006-04-10PDT15:54:32-0700

    Hey Charl, it does seem that the official client is able to handle the changeover gracefully. I guess it happens so rarely that the 3rd party developments haven’t ever tested it.

  6. Comment by http://www.msn.com Emma Paterson

    April 26th, 2006 at 11:40 am 2006-04-26PDT11:40:36-0700

    how do you change your password on msn

  7. Comment by http://ben-ward.co.uk Ben

    April 30th, 2006 at 1:08 am 2006-04-30PDT01:08:37-0700

    Emma, if you log in to the Microsoft Passport website, and click ‘Credentials’ you’ll find the option to change your email address and/or password.

  8. Comment by http://krazykatja.com katja

    May 14th, 2006 at 8:05 am 2006-05-14PDT08:05:52-0700

    my msns trobleshooter keeps saying key ports with an exclamtion mark in front of it. It is hard 2 sign in now !

  9. Comment by http://krazykatja.com katja

    May 14th, 2006 at 8:06 am 2006-05-14PDT08:06:48-0700

    what 2 do ?

  10. Comment by danny

    May 16th, 2006 at 9:50 pm 2006-05-16PDT21:50:32-0700

    allright

    my msn is not signing me in lately it says the service is temporairily unavalaible or something like that and i was wondering how to get rid of it because my brothers account an everything works it just seems to be mine help me please

  11. Comment by http://ben-ward.co.uk Ben

    May 16th, 2006 at 10:17 pm 2006-05-16PDT22:17:30-0700

    Katja & Danny: I’m not much of a definitive source on debugging and fixing MSN messenger problems. In retrospect I should probably have given this entry a less ambiguous title!

    That said, I can advise that if you’re having connection problems and can’t work out whether it’s your computer configuration or Microsoft that’s in the wrong, you could try logging into MSN using Meebo. It’s an MSN client that runs inside your web browser. If that works, then you’ve got something wrong at your end.

    Unfortunately if there is a problem at your end then I don’t know what to recommend to fix it, sorry!

    Ben

  12. Comment by KAREN

    June 2nd, 2006 at 12:16 am 2006-06-02PDT00:16:04-0700

    ALL I WANTED WAS TO JUST LOG ONTO MSN MESSENGER WITHOUT HAVING TO DOWNLOAD IT

  13. Comment by kesha

    August 26th, 2006 at 6:13 pm 2006-08-26PDT18:13:21-0700

    how do u change ur name nxt to were it ses onlineand ur name it wnt mak me click on2 it

  14. Comment by Aljaz

    November 7th, 2006 at 5:44 pm 2006-11-07PST17:44:40-0800

    How do i change my e-mail adress?

  15. Comment by Layla

    December 10th, 2006 at 4:58 pm 2006-12-10PST16:58:13-0800

    How do i change my password

  16. Comment by lauren

    December 30th, 2006 at 8:22 pm 2006-12-30PST20:22:59-0800

    i want to change my email name
    cause when i send emails it’s comes up with lozzy…...
    but i want to to say lauren plz help

  17. Comment by Jessica

    January 17th, 2007 at 12:55 am 2007-01-17PST00:55:00-0800

    I need to change my e-mail adress cos I live in France and don’t like having “.co.uk” would prefer “.com”. Please help. Thanks a lot, Jess.

  18. Comment by dave jacobson

    February 4th, 2007 at 10:09 am 2007-02-04PST10:09:34-0800

    my msn messenger keeps cutting out – it reconnects for a few minutes or sometimes ten or so minutes then it disconnects. I have uninstalled it and reinstalled but it is still the same anybody offer any help? Thanks

  19. Comment by http://francescajarman95hotmail.co.uk francesca

    February 11th, 2007 at 8:24 pm 2007-02-11PST20:24:26-0800

    im moving abroud and would like to change my email address to .com as i have .co.uk so please help thanks fran

  20. Comment by Suzi x

    February 23rd, 2007 at 4:32 pm 2007-02-23PST16:32:47-0800

    hiya i want to change my msn password as loada people no it and keep going on it but i don’t want them to. so how do i change it???? x

  21. Comment by http://msn kayliegh

    March 27th, 2007 at 8:06 pm 2007-03-27PDT20:06:33-0700

    i read how u change ur password and e-mail adress and i does it so i try 2 log in and it still oesent work

  22. Comment by http://ben-ward.co.uk Ben

    March 27th, 2007 at 9:37 pm 2007-03-27PDT21:37:33-0700

    Hi Kayliegh, I’m afraid — as the update in my post says — that I’m really not an expert on setting up MSN or Passport or Live! accounts. This was just one little feature of the old MSN Passport service to change the email address I use to log in to MSN messenger. I really do know nothing more.

    Since then, Microsoft have completely revamped their page so I don’t even know where any of the relevant edit profile pages are any more.

    Sorry!

  23. Comment by Amy

    April 4th, 2007 at 2:03 pm 2007-04-04PDT14:03:08-0700

    how do u change ur password on msn and can u change co.uk to com !

  24. Comment by http://ben-ward.co.uk Ben

    April 4th, 2007 at 8:07 pm 2007-04-04PDT20:07:07-0700

    Amy — I don’t know what the current process is for changing your Hotmail password, but I’m certain that you won’t be able change a co.uk to a .com automatically. amy@hotmail.com and amy@hotmail.co.uk two completely different addresses. Just as amy@yahoo.com and amy@gmail.com are also completely different addresses, .com and .co.uk is just the same. The only way to get a .com address rather than co.uk is to register a new Hotmail account.

  25. Comment by john

    April 6th, 2007 at 1:30 pm 2007-04-06PDT13:30:01-0700

    how do u change your password on msn live

  26. Comment by http://niallburnscfchotmail.co.uk niall burns

    May 16th, 2007 at 5:34 pm 2007-05-16PDT17:34:38-0700

    can u help me i ned 2 change my password

  27. Comment by Zelda Finch

    May 23rd, 2007 at 10:00 pm 2007-05-23PDT22:00:33-0700

    Hi im Zelda, on msn i Have a Very Easy Secret Question and have had hackers hacking into my account and have got into my bebo account
    ive never seen how easy it is to hack into msn untill now.
    i Need too change my secret question so i can stop these hackers please help me
    all the best
    zelda x
    im counting on you
    too help me thanks x

  28. Comment by ishy

    June 1st, 2007 at 3:05 pm 2007-06-01PDT15:05:33-0700

    hi i need your help somone has changed my msn i dident iven no plz help me am counting on you u thanx
    safe

  29. Comment by Beau

    June 3rd, 2007 at 7:38 pm 2007-06-03PDT19:38:18-0700

    Hii x
    Can Youu please Tell Mee How To Change My Msn Password As People Are Hacking onto My account. Thanks. Please Reply asap. x Beau

  30. Comment by Shelley

    June 5th, 2007 at 2:18 pm 2007-06-05PDT14:18:45-0700

    hi i need to hcnage my password coz sumone keeps signing into it on a diffrent account how do i do this? x

  31. Comment by tahlia

    June 7th, 2007 at 6:00 pm 2007-06-07PDT18:00:22-0700

    how do you change your hotmail address that is if you can ? pls help thank you x

  32. Comment by http://ben-ward.co.uk Ben

    June 7th, 2007 at 8:22 pm 2007-06-07PDT20:22:58-0700

    I think I need to update this post with some definitive links to Live Messenger functions… Perhaps tomorrow.

    @tahlia: Unfortunately you can’t change the username of a Passport/Live ID which is also a Hotmail account. That’s a long running limitation of Hotmail Live IDs. Only bet is to create a new one, sadly.

  33. Comment by jessica

    June 8th, 2007 at 6:23 am 2007-06-08PDT06:23:25-0700

    hello uuuuuuuummmmmmmmm how do i change my msn email password only and leave msn the same

    plz tell me

    xoxox

  34. Comment by jessica

    June 8th, 2007 at 6:27 am 2007-06-08PDT06:27:21-0700

    how do i change my password for msn email

    plz help people are going on my email for messenger

    xoxox

    plz help

  35. Comment by jamie

    June 10th, 2007 at 10:47 am 2007-06-10PDT10:47:09-0700

    how can i change my password?? please help people

Ben Michael Ward.

Ben is a 24 year old Web Developer from Cambridge and is a computing graduate of the University of Manchester.

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